:root{--primary-color:#4f46e5;--primary-hover:#4338ca;--primary-light:#e0e7ff;--primary-bg:#eef2ff;--success-color:#10b981;--success-bg:#ecfdf5;--error-color:#ef4444;--error-bg:#fef2f2;--text-dark:#0f172a;--text-base:#334155;--text-muted:#64748b;--bg-body:#f8fafc;--bg-surface:#fff;--bg-surface-alt:#f1f5f9;--border-color:#e2e8f0;--border-focus:#4f46e5;--radius-sm:6px;--radius-md:10px;--radius-lg:16px;--shadow-sm:0 1px 2px 0 rgba(0,0,0,.05);--shadow-md:0 4px 6px -1px rgba(0,0,0,.1),0 2px 4px -1px rgba(0,0,0,.06);--transition:all 0.2s ease-in-out}.ouvidoria-wrapper{width:100%;max-width:800px;margin:40px auto;padding:0 20px;font-family:system-ui,-apple-system,sans-serif;color:var(--text-base);animation:fadeIn .4s ease-out}.ouvidoria-wrapper.wrapper-sm{max-width:500px}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.header{margin-bottom:32px}.header-top{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;flex-wrap:wrap}.header-tag{display:inline-flex;align-items:center;gap:8px;color:var(--primary-color);font-size:.85rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px;margin-bottom:12px}.header-title{font-size:2rem;font-weight:800;color:var(--text-dark);margin:0 0 8px;line-height:1.2}.header-subtitle{color:var(--text-muted);font-size:1rem;margin:0;max-width:500px}.trust-badges{display:flex;gap:8px;flex-wrap:wrap}.badge{display:inline-flex;align-items:center;gap:6px;background:var(--bg-surface);border:1px solid var(--border-color);padding:6px 12px;border-radius:var(--radius-sm);font-size:.75rem;font-weight:600;color:var(--text-muted);box-shadow:var(--shadow-sm)}.badge-icon{color:var(--success-color)}.card{background:var(--bg-surface);border:1px solid var(--border-color);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden}.form-section{padding:32px;border-bottom:1px solid var(--border-color)}.form-section:last-child{border-bottom:none}.section-bg-alt{background-color:var(--bg-body)}.section-header{margin-bottom:24px}.section-title{font-size:1.25rem;font-weight:700;color:var(--text-dark);margin:0 0 4px}.section-subtitle{font-size:.875rem;color:var(--text-muted);margin:0}.identity-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:16px;margin-bottom:32px}.identity-card{background:var(--bg-surface);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:20px;cursor:pointer;text-align:left;transition:var(--transition);position:relative}.identity-card:hover{background:var(--bg-body);border-color:#cbd5e1}.identity-card.active{background:var(--primary-bg);border-color:var(--primary-color);box-shadow:0 0 0 1px var(--primary-color)}.identity-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.identity-icon-wrap{padding:8px;border-radius:var(--radius-sm);background:var(--bg-surface-alt);color:var(--text-muted)}.identity-card.active .identity-icon-wrap{background:var(--primary-light);color:var(--primary-color)}.check-icon{color:var(--primary-color)}.identity-title{font-weight:600;font-size:1rem;color:var(--text-base);margin:0 0 4px}.identity-card.active .identity-title{color:var(--primary-color)}.identity-desc{font-size:.75rem;color:var(--text-muted);line-height:1.5;margin:0}.form-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:20px}.form-grid-full{grid-column:span 2}.form-group{display:flex;flex-direction:column;gap:6px;margin-bottom:20px}.form-label{font-size:.75rem;font-weight:700;text-transform:uppercase;color:var(--text-base);letter-spacing:.5px}.form-label-header{display:flex;justify-content:space-between;align-items:center}.char-count{font-size:.75rem;font-weight:500;color:var(--text-muted)}.char-count.limit-reached,.required-mark{color:var(--error-color)}.required-mark{font-size:1rem}.form-control{width:100%;padding:12px 16px;font-size:.875rem;color:var(--text-dark);background-color:var(--bg-surface-alt);border:1px solid var(--border-color);border-radius:var(--radius-sm);transition:var(--transition);font-family:inherit;box-sizing:border-box}.form-control:focus{outline:none;background-color:var(--bg-surface);border-color:var(--border-focus);box-shadow:0 0 0 3px var(--primary-bg)}.form-control::placeholder{color:#94a3b8}textarea.form-control{resize:vertical;min-height:120px;line-height:1.5}select.form-control{appearance:none;cursor:pointer;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;background-size:16px;padding-right:40px}.footer-section{background:var(--text-dark);color:#e2e8f0}.terms-label{display:flex;align-items:flex-start;gap:16px;background:hsla(0,0%,100%,.05);border:1px solid hsla(0,0%,100%,.1);padding:20px;border-radius:var(--radius-md);cursor:pointer;transition:var(--transition);margin-bottom:24px}.terms-label:hover{background:hsla(0,0%,100%,.08)}.checkbox-custom{appearance:none;width:20px;height:20px;border:2px solid #64748b;border-radius:4px;background-color:transparent;cursor:pointer;flex-shrink:0;margin-top:2px;position:relative;transition:var(--transition)}.checkbox-custom:checked{background-color:var(--primary-color);border-color:var(--primary-color);background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='white' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='20 6 9 17 4 12'%3E%3C/polyline%3E%3C/svg%3E");background-repeat:no-repeat;background-position:50%}.terms-text-wrap{display:flex;flex-direction:column}.terms-title{font-weight:600;color:#fff;margin-bottom:4px}.terms-desc{font-size:.875rem;color:#94a3b8;line-height:1.5}.action-row{display:flex;justify-content:space-between;align-items:center;gap:20px}.action-disclaimer{font-size:.75rem;color:#94a3b8;line-height:1.5;max-width:400px}.btn-submit{background-color:var(--primary-color);color:#fff;border:none;padding:14px 24px;border-radius:var(--radius-sm);font-size:.875rem;font-weight:600;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:8px;transition:var(--transition);white-space:nowrap}.btn-submit:hover:not(:disabled){background-color:var(--primary-hover)}.btn-submit:disabled{opacity:.7;cursor:not-allowed}.spinner{animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}.alert-error{background-color:var(--error-bg);border-bottom:1px solid #fecaca;padding:16px 32px;display:flex;align-items:flex-start;gap:12px;color:#991b1b;font-size:.875rem;font-weight:500}.alert-icon{color:var(--error-color);flex-shrink:0;margin-top:2px}.success-container{text-align:center;padding:40px 32px;position:relative}.success-line{position:absolute;top:0;left:0;width:100%;height:4px;background-color:var(--success-color)}.success-icon-wrap{width:64px;height:64px;background-color:var(--success-bg);border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 24px}.success-icon{color:var(--success-color)}.success-title{font-size:1.5rem;font-weight:800;color:var(--text-dark);margin:0 0 8px}.success-desc{font-size:.875rem;color:var(--text-muted);line-height:1.6;margin:0 0 32px}.protocol-box{background-color:var(--bg-body);border:2px dashed var(--border-color);border-radius:var(--radius-md);padding:24px;margin-bottom:24px}.protocol-label{display:block;font-size:.65rem;font-weight:700;text-transform:uppercase;letter-spacing:1px;color:var(--text-muted);margin-bottom:8px}.protocol-code{font-family:monospace;font-size:2rem;font-weight:700;color:var(--text-dark);word-break:break-all}.protocol-warning{display:flex;align-items:flex-start;gap:12px;background-color:var(--primary-bg);color:#3730a3;padding:16px;border-radius:var(--radius-sm);text-align:left;font-size:.75rem;font-weight:500;line-height:1.5;margin-bottom:32px}.btn-secondary{width:100%;background-color:transparent;color:var(--text-base);border:1px solid var(--border-color);padding:14px 24px;border-radius:var(--radius-sm);font-size:.875rem;font-weight:600;cursor:pointer;transition:var(--transition)}.btn-secondary:hover{background-color:var(--bg-body);color:var(--text-dark)}@media (max-width:640px){.header-top{flex-direction:column;align-items:flex-start}.trust-badges{width:100%;justify-content:flex-start}.form-grid-2{grid-template-columns:1fr}.form-grid-full{grid-column:span 1}.action-row{flex-direction:column-reverse;align-items:stretch}.btn-submit{width:100%}.form-section{padding:24px 16px}.alert-error{padding:16px}}